checkout.com

“"Checkout.com's unified platform can tackle pretty much any payment challenge we have. The Checkout.com team is also incredibly knowledgeable. They help us get the most out of the platform and make payments a competitive advantage. Checkout.com has become as integral to our business as the grapes that go into wine we sell."”

“"We know we can now move quickly," says Francesco. "What used to take us months now takes us weeks, or even just days."”

“"If we wanted this information in the past, it would have taken us a long time and lots of resources to get it. Now, it’s all available to everyone at the touch of a button. That frees up our people enormously."”

“"Automation is essential when you’re talking about combating fraud at scale, but we also want to retain some control in these decisions. Our dedicated Customer Success Manager has been crucial in talking us through how we get this balance right."”

“"Using Checkout.com's data-driven risk engine allows us to automatically trigger actions based on multiple parameters, such as the frequency of transactions, attributes over a specific period, or according to certain issuing countries."”

“"It’s remarkable. Since we partnered with Checkout.com, we barely see any fraud."”

“"We've been overwhelmed by the results. And these would not have been possible without the expertise and consultative support of the Checkout.com team," says Francesco.”

“"But with the support of the Checkout.com team, we've overcome this challenge. They spent time with us analyzing our payments data and speaking with different issuing banks and the payment networks. They proposed a series of solutions that would enable us to sell to these customers whilst complying with the regulations."”

“"Checkout.com is giving us access to so many more insights than we’ve ever had," explains Francesco. "That makes it so much easier to see what’s working well and where we need to focus next."”

“"It may sound like a small point, but being able to do business without having to translate everything first has given us so much more confidence in the conversations we are having and the questions we are asking," says Francesco.”

“"We could have gone live faster, but the Checkout.com team supported us to customize the solution for our unique requirements," explains Francesco.”

“"They could have just sold us their solution and stood back. But they were interested to understand everything about our business. Clearly, they were trying to uncover every single way they could help us."”

“"The cost of these fraudulent transactions, together with the lost sales due to the poor experience of customers at the checkout, really began hitting our bottom line," says Francesco.”

“"We knew our payment process wasn't optimal," says Francesco Rattin, Co-founder & CTO, Xtrawine. "The page was slow to load and often crashed when it sent customers through the 3DS flow. We were also only offering cards as a payment method, limiting customer choice at the checkout. We wanted to improve the situation, but it was only when we learned it was costing us a significant volume of sales that it became an area of focus."”

““We’re really excited about the future. By collaborating with Checkout.com, we can enter new markets by offering local payment options,” adds Shaar.”

““Since going live with Checkout.com, our acceptance rate has reached 94%.” says Shaar.”

““Being an early adopter of Apple Pay massively benefited our brand recognition since our customers saw that Washmen was associated with global industry leaders,” says Shaar.”

““Checkout.com facilitated the introduction of Apple Pay to our app back in 2017, when access to it in the UAE market was still very limited,” says Shaar.”

““Between Q1 2022 and Q1 2023, Washmen grew by 55% month-over-month. We really value Checkout.com’s advanced technology, global payment options, and ability to connect us with strategically-important partners.””

““It was straightforward and all went smoothly,” recalls Shaar. “And we were reassured by the simplicity of the onboarding process.””

““What immediately stood out to us was that Checkout.com offered the most sophisticated payment solution in the market,” recalls Shaar. “Their advanced technology, combined with their dedicated approach to customer support and account management helped us make the decision to work together. The fact that Checkout.com offered multiple payment options and wallets widely accepted across the MENA region was a big plus.””

““So when we evaluated various PSPs, we focused on finding a solution that would deliver a smooth payments journey for our customers and give us exceptional technical support.””

“In the women's shoe business, payment systems need to be stable. When a hit product suddenly emerges, the payment side must handle a surge in transaction volume. Beyond market forecasting, the stability and responsiveness of the payment system directly impact the consumer experience. In this regard, Checkout.com has performed exceptionally well.”

“What sets Checkout.com apart is the level of support and partnership they provide. Unlike others, they’re there to ensure we succeed, guiding us to the right outcomes. The depth of relationship and hands-on support that Checkout.com offers is truly unique and nearly impossible to quantify.”

“Checkout.com quickly recognized the potential in us. They not only understood our idea but also believed in what we could become. Rather than simply offering to be another payments provider, they proactively reached out, bringing with them a human touch and ongoing support at critical moments.”