NMI

“I realized I couldn't just broker a deal and walk away,” “That's just not how I do business. These merchants would call me having questions, needing help, and I realized that I was going to have to do more for them. That's when I initially found the NMI Gateway, and it really allowed me to expand the relationship and embed myself more deeply into my customers' payment operations.”

“It's saved us a ton of time — we’re not talking hours, but countless weeks across our entire business. And we haven’t even been using it all that long yet. So it's been fantastic. We’re landing more merchants and getting them processing faster, our team is happier, and we’re already seeing the acceleration in growth we’d hoped for. I couldn't imagine going backward at this point.”

“Merchant Central works wonders for us because it’s everything in one.”

“We were using all these cookie-cutter CRMs. We had one for merchant management, one for marketing — we needed too many disparate systems to do the things we needed to get done every day.”

“NMI has become a true partner, helping us plan for the future and meet our customers’ evolving needs. That’s something we’ve never really had before in a partner.”

“They were a huge part of the reason we were able to adapt so successfully.”

“They’ve been available to us at the drop of a hat every single time we’ve needed them, and I don’t know if we could’ve reached the point we’re at without them.”

“We’ve made some really great strides with the help of NMI, who have really focused on SafeSave and what we need to grow our business,” said Colbeth. “That kind of attention and support is rare, and it's extremely valuable for us.”

“I was relieved to find that many items were outside our scope thanks to NMI taking on much of the compliance burden. It was a huge relief, and that reduction in scope is invaluable to us.”

“NMI had our back in a lot of important ways, both in a direct support relationship but also in the role of a strategic advisor.”

“A lot of things that NMI is currently working on are really hitting all the pain points we’re hearing from the market, which we really like seeing. As a partner it’s been great since we’ve been working very closely with the NMI gateway and putting through a lot more transactions than we have 2 years ago, and that growth obviously benefits both parties.”

“I have been impressed with everyone I have worked with at the company. NMI has a lean team and what they are able to do is very impressive. Our Partner Success Manager has been very responsive and is always trying to help. Issues are quickly resolved, refunded and escalated as needed.”

“NMI breeds a lot of confidence in our sales and client care teams. We like showcasing NMI as much as possible since our end merchants really appreciate the additional features the gateway has to offer along with their commitment to continually add new capabilities.”

“A lot of our clients are not as versed in the payment industry and are able to pick up and run with the NMI APIs and integrate their software into the Payments platform. What NMI has produced from ChipDNA Cloud is massive, putting them ahead of other gateways who are scrambling to the cloud.”

““We had a client recently who was building out an AI chatbot from scratch, and they had some really critical questions about how payments would integrate with their software, which wasn’t complete yet. We didn’t have the answers to those very specific questions, so we reached out to NMI. Our account manager came in, engaged with us and the client, and not only answered every question they had but also helped guide them through the best way to build their platform to integrate with payments. That’s an exceptional level of service.””

“In an industry that evolves as quickly as payments, deep product knowledge is a competitive advantage that helps you stay relevant and keep your clients on the edge of what their systems can do. So, if you’re working with a company like NMI that provides feature-rich technology, lean into that and use it to serve your merchants better and help them thrive.”

“Being able to get support quickly goes a long way in this business. With NMI, whether you’re engaging service through the gateway portal or reaching out directly, we almost always have a solution within 24 hours. That’s a high point for us, but it goes so far beyond that.”

“We came to NMI very organically. We do a lot of card-not-present transactions, and the gateway is a critical part of enabling our merchants. The NMI gateway won out over the others we’ve used based on its feature richness and ease of use. Now, I’d say NMI makes up about 95% of the gateway solutions we build for our customers.”

““At the end of the day, organization, reliability and human capital make or break this business. Great tech is key, of course. But, it’s the less tangible aspects that make a truly great partner, and in those aspects, NMI delivers big time.””

““NMI has been one of the most reliable partners we’ve ever had,” Michael Maisonet, IntegralPay’s General Manager, said. “The commissions are great, and we definitely love that. But it’s the reliability that really stands out to me. Whether it’s payouts always happening on time or the incredible customer service we get — immediately — whenever we need it. Right from the start of our relationship, everything has just always worked. And that’s more than you can say for a lot of this industry sometimes.””

“NMI has been one of the most reliable partners we’ve ever had,” Michael Maisonet, IntegralPay’s General Manager, said. “The commissions are great, and we definitely love that. But it’s the reliability that really stands out to me”

“In a lot of cases we didn’t even have access to things like reporting and the tech side, which we needed in order to be able to help our clients effectively. That obviously wasn’t cutting it, so we decided we needed our own gateway so we could simplify things and improve the experience.”

“The support team at NMI is bar none the best I have ever had on any gateway. The response time is quick, they do it correctly, they catch mistakes I make before they become a problem and they are all really great people to work with.”

“NMI is our favorite gateway by far. The ease of doing business with them has been great, and they’re very willing to work with us to attain new business.”

“We’re no longer sending PDFs back and forth or chasing down wet signatures — there are no delays. When the merchant submits their application through the ISV, it reaches us instantly. We review and audit the forms, then submit everything through TurboApp, with approvals often coming back within hours. Streamlining this process has been a huge win, saving us time and greatly enhancing the experience for both our ISVs and their merchants.”