Trust Payments

“From the onboarding and installation process to the ongoing support, our experience with Trust Payments Malta Ltd has been excellent. Their team made the transition smooth, providing comprehensive guidance at every step. The installation was efficient and smooth, ensuring our system was up and running swiftly. What truly sets them apart is their outstanding customer service. They've consistently been responsive, knowledgeable, and dedicated to resolving any queries promptly. I highly recommend their services!”

“We are delighted to have chosen Trust Payments as our card payment systems provider. Their unmatched quick integration, robust payment reconciliation tools, and cost-effectiveness were pivotal factors in our decision. Trust Payments' dedication to excellence aligns perfectly with our commitment to delivering superior services to our clients. We highly recommend them to any merchant seeking a reliable and efficient payment solutions provider.”

“What sets Trust Payments apart from other PSP providers is their established expertise, wide range of payment methods, and their unwavering commitment to customer service. Our overall experience with the team at Trust Payments has been excellent. We had a strict deadline to complete the integration and the Trust Payments team was able to accommodate our every need. Their transaction processing rate is impressive, and we’ve seen a big improvement in client satisfaction and transaction success rate!”

“Trust Payments provide exceptional service which I greatly appreciate. Their payments gateway has significantly streamlined our transaction processes with its user-friendly interface and efficient real-time processing. The robust security processes instil confidence in the safety of our transactions, and your dedicated support team has consistently provided prompt and effective assistance. Trust Payments has proven to be a scalable solution, adapting seamlessly to our growing business needs. We look forward to continuing our successful partnership.”

““We have a close relationship with Trust Payments,” said Elena Pronina, Head of Finance. “We speak a lot, so we always know what’s going on which is very important in the crypto space. Trust Monitors changes in country-specific regulations and adjusts its systems accordingly so we can just get on with running our business. Their ability to resolve fraud-related problems is also outstanding. They are very fast at responding and always efficient and friendly. So that’s why I’m always happy to refer others in the crypto industry to Trust Payments.””

““In the two years we have been with them, we have always found Trust Payments to be responsive – our Account Manager is always there on the phone or Whatsapp when we need him. Things usually get done in 24 hours or less. And their pricing is always competitive.””

““Being relatively new to card payments, we are learning a lot. The team at Trust Payments is really helping us transition to card payment and understand how we can mitigate chargebacks.””

“They treat our members as individuals and have a personal approach that is honest and transparent. They are not treated as tiny fish in a large pond that is the way of some of the largest corporate providers. Services are tailored to each company and our members love that. That’s why Trust Payments is a valued partner of AITO.”

“"We had a strong relationship as a partner for many years and I personally presented the Trust Payments’ ISO proposition to our investors for their approval in 2019. They were bowled over by it. We are delighted to still be working together as we expand Guestline into new international markets."”

““The support we received from Trust Payments to make this strategic transition from a partner to a payments ISO was outstanding – they held our hand every step of the way.””

““ We value the flexibility of Trust Payments’ technology which is matched by the responsiveness of the team at all levels. If we need to request an enhancement, it can be signed-off and executed quickly without lots of tiers of approvals. “”

““When we went through the RFP process to become an ISO, we had several members of the Trust Payments senior team in the room with us. That meant a lot to us. The decision-making process was fast and we got a lot done quickly. It was a different story with some of their competitors whose senior people weren’t in the room – and in many cases, they weren’t even in the UK.””

“‘The way the Trust Payments ecommerce gateway tokenises card data was one of the key reasons why we initially chose to partner with them. Thanks to their tokenisation, we managed to de-scope some payments from the PCI audit process which makes life simpler for our merchants.’”

““I had a strong instinct that Trust Payments was a business that I could have a real two-way relationship with and not feel like just a number.””

““I had some interactions with other acquirers who made a lot of promises,” explained Gareth. “We wanted Apple Pay from the outset and ultimately they didn’t deliver – but Trust Payments gave us exactly what we needed. I was impressed with their API and the supporting documentation, so the integration was very straightforward.””