Hook
Customer Success
Hook stops churn before it starts. Our AI agents predict risk up to 6 months ahead, tell you exactly what to do next, and execute the busy work. Spot patterns that matter, act sooner, and grow NRR - all without adding headcount.
Sedang merekrut
Apakah Hook merekrut?
Ya. Per 8 Oktober 2026, Hook memiliki 13 posisi terbuka di Metaintro. 4 posisi diposting dalam 30 hari terakhir.
Lowongan terbuka
Terbaru lebih dulu. Gaji ditampilkan jika dicantumkan di lowongan.
- Senior Copywriter (Sports Emphasis)PemasaranJarak jauh—Jarak jauh—selumbari
- Product InternManajemen Produk/ProyekNew York · HibridaNew YorkHibrida—8 h lalu
- Customer Success ManagerDukungan PelangganLondon · Hibrida · £70K – £80K/yrLondonHibrida£70K – £80K/yr8 h lalu
- Account ManagerDukungan PelangganLondon · Hibrida · £70K – £80K/yrLondonHibrida£70K – £80K/yr8 h lalu
- Legal Affairs InternIndustri HukumNew York · HibridaNew YorkHibrida—10 Agu 2026
- Social Media LeadPemasaranNew York · Jarak jauhNew YorkJarak jauh—10 Agu 2026
- Technical Implementation ConsultantTeknologi UmumLondon · Hibrida · £60K – £75K/yrLondonHibrida£60K – £75K/yr4 Agu 2026
- Senior Software EngineerPengembangLondon · Hibrida · £85K – £105K/yrLondonHibrida£85K – £105K/yr30 Jul 2026
Pola perekrutan
Seberapa cepat Hook menambah lowongan, dan bagaimana pengaturan kerjanya.
Lowongan baru tiap bulanLowongan yang pertama kali diposting pada bulan tersebut
Pengaturan kerja lowonganPorsi dari lowongan terbuka
Pelanggan
4 perusahaan yang disebut Hook sebagai pelanggannya.
Studi kasus1
- hackajob
Pelanggan lainnya1
Kata pelanggan mereka
Kutipan dari orang-orang di perusahaan pelanggan Hook.
“To me, good customer success looks like our team truly understanding our customers’ needs - using Hook to pull that together has been really helpful.”
“Hook’s allowed us to be more proactive, getting in front of our renewals faster and doing more with less. With Hook, we’re well-positioned for the future.”
“Hook gives me the transparency to quickly identify low adopters, place active users into the right cadences, and consolidate manual admin into one simple workflow, saving me hours each day and driving my best performance yet.”
“Hook’s AI chat has been critical to my Customer Success workflow. It’s made me more consistent and more strategic, given leadership better visibility than we’ve ever had, and ultimately improved our hygiene and customer outcomes.”
“Hook not only brings all important data and communications together in one place, but it provides a system to act on it. Just one Hook alert lead to an upsell of £18k from one customer that we closed within weeks of the alert.”
Tampilkan 2 kutipan lagiTampilkan lebih sedikit
“Hook lets me walk into every 6-month meeting fully prepared. It instantly pulls together account summaries, risks, upsell signals, and key finance contacts - work that used to take me 30–60 minutes per meeting. It’s saved me hours each week and completely transformed how efficiently I can prepare.”
“Hook’s Brief has been a game-changer. It gives me the customer context I need instantly to prepare for meetings. In seconds, I get the intel that might have taken a CSM hours to gather before. The signals and “plaibooks” for our CSMs promise to be a huge unlock, helping us identify churn risk early so we can focus on areas where we can make the biggest impact.”
Peluncuran dan mitra AI
Apa yang telah diluncurkan Hook dan dengan siapa ia bekerja sama di bidang AI.
- PeluncuranGuardianGuardian monitors product usage across accounts, benchmarks usage against levels its ML model has identified as optimal to prevent risk, and automatically drives customers back to those benchmarks.
- PeluncuranAgent AnchorAnchor is Hook's AI agent for renewals, reviewing upcoming renewals and opening conversations with context in place.
- PeluncuranHook for ZoomEvery Zoom discussion is captured, summarized, and prioritised by AI.
- PeluncuranEchoEcho sees churn risk early by listening to what customers say, watching how they use your product, and understanding the patterns that matter.
Keterampilan yang mereka cari
Paling sering muncul di lowongan terbuka.
Stack teknologi
- Analitik
- Google Analytics 4
- Pustaka
- D3.js
- Kerangka kerja
- Next.js
Fakta perusahaan
- Kantor pusat
- 21 Great Winchester St London, EC2N 2JA
- Industri
- Customer Success
- Sektor (NAICS)
- Informasi
- Perusahaan serupa
- Gainsight
- Situs web
- hook.co
- Karier
- hook.co/careers
Lowongan per lokasi
Di mana Hook merekrut. Pilih kota untuk melihat lowongannya.
Perusahaan serupa
Perusahaan di industri yang sama dengan Hook yang sedang merekrut.
Pertanyaan tentang Hook
- Apakah Hook merekrut?
- Ya. Per 8 Oktober 2026, Hook memiliki 13 posisi terbuka di Metaintro. 4 posisi diposting dalam 30 hari terakhir. Paling banyak ada di Design (4), Marketing (3), dan Customer Support (2).
- Di mana Hook merekrut?
- Hook merekrut di London dan New York, dengan lowongan terbuka terbanyak di London.
- Apakah Hook menawarkan kerja jarak jauh atau hibrida?
- 55% lowongan terbuka bersifat hibrida dan 36% jarak jauh.
- Siapa saja pelanggan Hook?
- Hook menyebut 4 pelanggan, termasuk Salesloft, Planful, hackajob, dan Superhuman.