PolyAI

“PolyAI is on track to add just over $7M in incremental revenue to our business.”

“I was really taken aback by how accurate and natural the virtual agent was. PolyAI fits the bill for our desire to continue to innovate and make sure technology barriers are as low as possible to get patients as engaged as possible.”

“Locations can go live with a branded, pre-trained voice assistant extremely quickly which, for our restaurants, means less time working on technology and more time delivering the perfect night out for our guests.”

“We felt like we were losing revenue opportunities due to missed booking calls and needed a solution. PolyAI is a recommended vendor of OpenTable and, thanks to the quality of their technology and dedication of their team, they validated our assumption and worked to find a solution that would help.”

“Knowing that PolyAI is dedicated to continued improvement gives us confidence that our investment will continue to deliver value. We wholeheartedly recommend PolyAI to any business looking to revolutionize their customer service with intelligent and effective AI-powered voice assistants.”

“We’ve been incredibly impressed with the AI-powered voice assistants developed by PolyAI. Their ability to understand natural language, even when customers aren’t speaking perfectly clearly, is truly remarkable”

“The PolyAI voice assistant is now a part of how we speak to our customers on a day-to-day basis. Our customers love it because it means that they can save time and effort. They don’t have to wait on the phone to get through to an agent.”

“It’s the best and most seamless tech implementation I’ve ever experienced.”

“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”

“We were initially skeptical about handing over guest conversations to AI, but “Joe” (our AI agent) quickly proved himself a valuable member of the team with his warmth, efficiency and quality service.”

“Absolutely I would recommend PolyAI to other healthcare providers. I give them a five out five, they're a game changer.”

“Being able to contain routine calls freed up our staff to focus on the tasks that are most valuable and require additional nuance.”

“I would recommend PolyAI to other financial organizations. In fact, we have recommended the solution within the UniCredit group for implementation in other countries.”

“Because of repetitive calls, we started looking for a better solution. When we heard PolyAI, we immediately knew it was a very good solution.”

“Implementing PolyAI has upped the game. When I have somebody else from another industry call me and ask me how we are doing it the right way, who could ask for more?”

“Lisa, our AI agent, is a representative of Quicken. She represents Quicken as much as I do.”

“At first there was pushback internally that this wouldn't work. Knowing that our customer base was more mature, we needed to be sure a solution like this could be a benefit to them.”

“I would absolutely recommend PolyAI to other restaurants; it's been a game-changer for us. Every call is getting answered, and we've seen the benefits in terms of conversion and revenue. As AI becomes more commonplace, it's a solution that works for both the business and the customer.”

“Taking away the mundane tasks and leaving me with the in-restaurant experience, talking to guests, learning their stories, that's the most amazing part of this job. PolyAI really does help me have more of that.”

“The quality of the voice agent was miles above any other solutions we looked at in the market in terms of how it was sounding on the phone.”

“We weren't sure if people were calling to make reservations, if people were calling for private dining, or if it was just for general FAQs. We were really blind to what that 20% was.”

“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”

“The restaurant staff love it. They’re able to focus on the guests in front of them instead of worrying about phones that are constantly ringing. It makes their jobs easier, and it’s a better experience for our customers.”

“The initial build and deployment of the voice assistant was seamless - all we needed to do was provide the information and a few API keys. The rollout to other locations and brands has been really easy too, it’s like a well-oiled machine now.”

“I would absolutely recommend PolyAI to other organizations . I’ve seen what it can do in our call center, and now I’ve watched other teams across our business benefit from it too. It’s been a truly rewarding experience.”