Syncron

“At Terex, Syncron is really helping us to improve our aftermarket mission. As we are not only selling machines, we also need to ensure that our machines are up and running 24/7.”

“The Syncron solution helps us improve our pricing. As a result, we can deliver better experiences for our customers and better achieve our business goals.”

“Syncron Price offers us the advantage of making our processes highly efficient by tracking individual price histories. Everyone can immediately see the effects of price changes. Price data can be uploaded very quickly. All relevant information and pricing parameters are available in one place, enabling us to make quick and efficient decisions.”

“By integrating Syncron Price with our ERP system, we now have access to the latest data at all times – and that’s critical for keeping processes running smoothly. I can always see where challenges or action items arise. When we increase or decrease a price, the impacts of these transactions on the business are clearly defined and presented.”

“The best thing about Syncron Price is its fantastic user interface. It really makes you want to work with it. It’s a simple but very modern tool. Thanks to the integration between Syncron and the ERP system, price updates can be implemented very quickly. Additional changes can be made in list price calculations through detailed pricing logic. This leads to better customer experiences through regular, fair, and realistic price updates.”

“I would recommend distributors to use the parts inventory manager in any case. Also, I would argue that company owners and managers should instruct their spare parts service employees to work with the system in the long run.”

“And in general, the beauty of such a system is that it combines our ability and our going forward with the strengths of our distribution partner network. In the end, I think what will make us perform better in the future is to closer work together with our retail partners. Many of them are independent entrepreneurs, but it is very important that we work together and combine our knowledge in a more efficient way than we have done in the past.”

“What is good about the system, in my opinion, is its roll-out capability. Once the interface to the DMS provider is up and running, rolling out another dealer is done relatively quickly and easily. Within just a couple of weeks, the technology is in place, and you can plan and deliver training sessions. The training itself is also usually very pleasant and trouble-free.”

“And certainly, also, which is important, at the point of sale is time savings. With the system, we can save 20%, certainly, of your time of doing the whole ordering and mass data management. Everything that it needs to run the spare parts business from that side.”

“The reason a sales partner should use the parts inventory manager is clearly, he can increase his availability, so automatically, this will end up, as we believe, also end up in higher sales. Even if it is slightly, but it will end up in higher sales. And due to high margins in the spare parts business, this is super important.”

“Syncron is very focused on parts and aftermarket as a vendor. It doesn’t try to be a generic product to the full industry. So that focus on parts and the aftermarket business probably was one of the key things that drove our decision to partner with Syncron.”

“Having implemented Synchron across multiple sites and multiple countries, we now have a system that is easy for our team to use, and that’s transparent to them. This allows us to give best-in-class service to our customers and gives us an edge over our competition.”

“One of the largest benefits that’s been noticed by the team immediately is just the efficiency of processes and the speed in which we’re now able to accomplish our inventory.”

“It is genuinely surprising looking at it sometimes: 1 – There is no way you would ever pick up on it in any other system, and 2 – Just the benefit you can gain from not having to purchase another one of those radiators whilst unknowingly having it in another location that is not moving and will not sell.”

“It is surprising what the system can identify. Like some old radiator that cost 600 or 700 pounds that has been sitting on a shelf in a northern depot for some unknown reason, and maybe we have sold 2 or 3 in a depot much further south.”

“So, Syncron will also look to identify slower moving items at various other depots. We can save huge amounts of money by moving stock at, for example our northern depots which might have different machinery parts than ones in the Midlands or southern depots. And we can move stock between the depots that you’ve already bought and paid for and be used at another depot. Otherwise you would probably, with a normal ordering system, be ordering from the supplier without knowing you had surplus elsewhere.”

“We differ from others who use the system in that we do it centrally, but we feel that gives us a greater element of control, and a clearer picture from a management perspective as to where all stock is, and anomalies that come from anything that we are ordering as we go.”

“The more suppliers we can get onto Syncron, the easier it is to manage our stock. And if we can get these suppliers to buy in, we will get annual parts return with very little or no handling charges on returned parts.”

“Simply because it is so successful in terms of, you never miss a sale, it will always suggest you order a replacement. You don’t have to, but you always have that suggestion in front of you to review.”

“We implemented Syncron in 2018. From there, have seen improvements in our visibility of planning, our service levels that we have achieved, our minimizing obsolescence. It has definitely enabled us to continue to grow, to add the part numbers that our organization will continue to do to support all of these variations of vehicles that are out there for the life of those vehicles.””

“The Syncron team came in, they understood our inventory and they were able to fairly quickly integrate. We wanted to make sure that we did our integration as close to the off-the-shelf solution as possible so that we would minimize any downtime.”

“It is a great product. The time savings we have with it, and the inventory savings, outweigh the investment in the system.”

“You can see usage at that particular depot, you can see the sales history, you can see everything from within Syncron without having to go into your business system at all. Which again is a good savings, you don’t have to flip between screens, which is a real time saver.”

“Without Syncron our job would be so much more difficult, and many more people would be needed for the job than we have at this moment.”

“Syncron very much speeds up the order process incredibly. We, between myself and my colleague, by that I mean one person, we will have all orders done, for all depots, on a daily basis, in one hour.”