StarRez

“Despite a 34% increase in room change volume from 2024 to 2025, StarRez has enabled staff to manage requests more efficiently through workflow automation, categorization, and centralized communication tools,”

“Visibility between Housing, the Bursar’s Office, ID Services, and Meal Plan Services has improved significantly because departments now receive the information they need automatically,”

“Automated reporting in StarRez allows departments to review information before exports occur, enabling proactive corrections rather than reactive troubleshooting... Scheduled reporting has likely saved me more than an hour per week in recurring administrative work.”

“Training cannot be emphasized enough. After we started using the system, we found knowledge gaps and went back to StarRez for more training. Having targeted training after hands-on use was very valuable.”

“With StarRez, we could put those processes into the system, build dashboards with the reports, and keep everything within StarRez, something we had not been able to do before,”

“One of the biggest improvements is that we were able to move many processes we had been running through Google Forms into StarRez, including room change requests and early arrival requests.”

“StarRez was one of the first cloud services the university moved to, so it was a new experience for our IT team,” said Wheeler. “Once they realized it could be done, and that it could be simpler, it opened the door for other major university systems to move in that direction as well.”

“Moving from Google Forms and spreadsheets into StarRez transformed what had been a manual tracking process into one centralized workflow.”

“The transition to StarRez gave us a chance to move away from things we were doing simply because that was the way they had always been done. Instead of carrying old processes into a new system, we were able to step back, rethink what we actually needed, and start fresh.”

“I have worked with StarRez long enough that I had little doubt that the process would still run smoothly and that if we had any bumps in the road they would be there to help us get over them. They do these migrations enough and have dedicated team members to assist so I had little trepidation in trusting them to lead us through.”

“The StarRez team was very responsive and helpful explaining the process and providing resources to complete the migration in what we understand was the fastest timeline they have ever done.”

“We love Dashboards at Emerson. We have one Dashboard per process with specific reports for each group. This can be shared out with key stakeholders as needed for follow ups.”

“We wanted to be mindful that if students are taking the time to indicate to us what their plans are, we also wanted to be helpful to remind them of steps that they need to take.”

““We look forward to even greater efficiencies as we continue to deploy lockers to the remaining sites.””

““This has been a lifesaver for me, because you can search in a lot of different capacities.””

““Pulling all of the information together has been awesome. And if you are a numbers geek like I am, it is actually dangerous what you can do,””

“"Now that all the information is in StarRez, I have been able to work with our teams to get detailed reports that are run in just a single step.””

““I have a much easier time getting data with everything being stored in one system,””

““After a couple of hours, the majority of those packages are processed completely out of the package lockers. The automatic email that is sent to the student immediately after a package is loaded actually helps free up new package lockers.””

““There's no critical thinking associated with it. The information is sent right back to StarRez so you can see it was a small package. It's been received. It's got the tracking number. It's ready for pickup. It tells us what locker it's in, the locker location, the PIN code, and even the admin user that loaded it.””

“We are very grateful to use the excellent software and also to StarRez company for their great generosity and encouragement to our work of helping street children and children at risk in Kenya through funding of basketball court, education scholarships, and funding of our shipping container IT Lab teacher salary who teaches former street children IT skills”

“StarRez software has greatly empowered our team to access and maintain critical data on children cases in remote locations via their smart phones. It has also helped us greatly with the running of our community library through the resources section.”

“The summer process was really a drag and it didn't go very well. Switching to StarRez has honestly made it a breeze.”

“We also were able to reduce the damage bill reviews that we were doing by over half and then charge students accurately the first time. It had many effects on our partners across the institution, including especially our friends in billing who were happy to see the change.”

“We were able to decrease the time spent on inspections significantly from the point where - for our most complicated building - it was taking us the entire summer to complete inspections, between turns from athletes and from summer housing back to the academic year. We were able to reduce that to approximately two and a half weeks.”