Chili Piper

“In Q3 2020, we had 68 high-impact engagements tracked in Salesforce. In Q4 2020, we had 194 high-impact engagements booked. As an average based on CSM activity, we saw a 122% uplift in the number of meetings we were able to track in Salesforce, as these were being booked via Chili Piper and added automatically.”

“One of the key elements for consideration was the ability to track customer meetings within Salesforce. So when a Customer Success Manager (CSM) sends out a booking link, we wanted the meeting to go straight into Salesforce as soon as it was created. This would give all of our teams visibility over when the next meeting was scheduled, as well as an overview of the customer journey.”

“Chili Piper is an essential part of that tech stack. It's fundamental to our customer value pathway.”

“One of the key elements was the ability to track customer meetings within Salesforce.”

“The support is second to none. I’ve never waited more than 24 hours.”

“Salesforce gives you structure. Chili Piper ensures we talk to the right customers, at the right time.”

“I can grab a Salesforce ID and say, ' would that customer flow through it? I don’t have to turn it all on to test it.”

“That's another feature of Chili Piper that we've only started to use this week, but we always learn more things about what Chili Piper can do.”

“We don’t view Chili Piper as a cost. More of a cost saver.”

“I’m not having to ask for reports. The team already knows what to do based on the tasks they’re assigned.”

“We’re doing 3,000 plus tasks a month through Distro... that’s not just SDRs, that’s CSMs and AEs too.”

“Calendly didn't offer the 2-track system functionality. But Chili Piper did.”

““What it boils down to is: the people that are in the sandbox with you provide a link for booking a meeting. That’s it, there’s nothing more to it…​When companies get to a certain size, they need more than that. And that’s kind of where Chili Piper kind of towers over the rest.””

““I tell everyone that. I can go into the Slack channel and be like, ‘Hey, I need help with this,’ and someone responds within five minutes.””

““I always call it a no-fire tool. It just runs. I’m never stressing about it breaking.””

““It definitely would put a huge roadblock in where we're at, and we'd have to reset and probably take a couple of weeks, if not months, to recover from it.””

““A user fills out a form, and the minute they click submit, we're already processing it in Salesforce, we're getting them a meeting scheduled, we've got them put into an outreach sequence.””

““It was really easy to set up, really easy for everyone to integrate, and those events just started showing up in Salesforce.””

“‘No, I’m not switching. This is a terrible experience compared to what I have.’”

““Qualified can search contacts, they can’t create them. Everything comes in as leads. For us, it was a pain point because it was throwing off our funnel numbers.””

““It really came down to one thing, and it still is this one thing. The integration that Chili Piper has with Salesforce and its ability to identify Contacts and Accounts and match.””

““We were using Calendly, which was good, but it didn’t do exactly what we needed it to do in terms of routing and having visibility into Salesforce.””

““So, like I said, we are very happy Chili Piper customers,” Hayes said.”

““Chili Piper has literally transformed our inbound process.””

““That was really helpful as well,” Hayes said. “Giving our AEs time back in their day for those meetings that they didn’t need to be having to begin with.””