DevRev

“The fragmented nature of our support tools prevented us from implementing a systematic approach to handling complex identity security issues and properly scaling our customer success operations.”

““Support is the only layer between the customer and the company and is the only way to understand how the product is performing in the field. With DevRev, we are able to operate in a tool-agnostic way so that data flows freely from different departments,” says Abhiram.”

““With DevRev, we have a single source of truth,” explains Abhiram. “Any customer update on Rocketlane immediately reflects within DevRev. We know what level of customer we are dealing with and what the SLAs for each are.””

““The world of heavy enterprise where everything needs to be done by a system integrator is over,” says Vinod. “Tools that are easily deployed, used by my people, configured by my people and that I can democratize access to was the number one foundational requirement of any product that we evaluated.””

““I’ve been in a lot of product conversations where the first thing you see is a demo,” says Abhiram. “But what really struck me with DevRev is that they delved deep into how a company works from support to backlog.””

““Support and operations are one of the few functions where a big part of the culture is driven by the platform and tooling decisions you make,” says Abhiram.”

“I see a lot of potential for Computer to summarize information that is across the product, surface it to people who need to consume it, and inform the next actions they have to take,”

“The switch to DevRev transformed how our teams operate. We now spend less time manually analyzing user data and more time building features that directly address our players' most pressing needs and preferences”

“DevRev gave us the intelligent system we needed, where user behavior insights are generated proactively, and optimization recommendations are surfaced automatically, creating a continuous feedback loop for improvement.”

“DevRev is an all-in-one suite to continuously optimize digital experience.”

“DevRev has made hypothesis testing effortless”

“DevRev has improved cross-team collaboration. It's easy to share issue details and work together with the development, design, and other teams.”

“DevRev has helped us to bring down the troubleshooting time for production issues and enabled us to provide drastically faster resolution.”

““Deflection only matters if it resolves the issue correctly. DevRev’s agents handled real financial questions accurately, which is why customer satisfaction remained stable.””

“DevRev significantly contributed to reducing issue resolution time and enhancing client app usage by replicating and addressing the reported issues faced by our clients.”

““DevRev’s PLuG widget helps us be more proactive with our customer support, sound human when we respond to customers and make sure no customer request falls through the gap,””

““We have a very hands-on support process. We need to custom build capabilities for many of our customers and respond to issues quickly so they enjoy the experience and trust us,””

“DevRev is now at the heart of how we run support. We're excited to push deeper into automation, visibility, and customer alignment.”

“The email Snap-in changed our entire intake game. It's security-conscious by design, and that's crucial for us.”

“The level of transparency and connectedness DevRev brings is unlike anything we had before. Now our roadmap talks to our customer inbox.”

“DevRev helped us replace fragmentation with clarity. Now our engineers and support agents speak the same language, powered by shared context.”

“We needed to unify our technical and customer-facing operations, especially for security-critical use cases. DevRev gave us the platform and flexibility to do that.”

“When I reported a bug, it was fixed within two hours. That was a huge contrast to my past experiences with other vendors. The speed and reliability DevRev has shown in addressing feature requests and bugs is a major reason we've continued with them.”

“We ran security audits and DevRev was transparent and cooperative during the process, which was important to us. Other tools lacked some essential features, but DevRev checked most of our boxes.”

“One of the biggest improvements we've seen is in classifying Q&As using AI. With our previous tool, there was no classification support, so we had to manually tag each query. Now, it's just one click to classify issues, which makes managing large volumes of data much easier.”