Infobip

“Infobip’s communications platform helped us improve our ROAS and ROI by blending rich media channels such as Viber and WhatsApp with the reliability of SMS. This along with a customer data platform, customer engagement solution and contact center solution empowered us to move towards two-way interactions and provide support. And to top it all the solutions were easy to integrate and the ability to manage all communications over one platform helped reduce operational load.”

“Infobip has been an invaluable partner in our journey in providing innovative customer experiences over RBM and SMS. Their expertise in communication solutions, easy integration and omnichannel capabilities has enabled us to deliver secure experiences for OTP delivery and verification for our users. With an omnichannel approach, and using RCS Business Messaging, we have been able to increase trust with our customers while being able to enrich brand perception.””

“SMS provided the reliability and reach we needed, while RBM added a new level of modern engagement and security to our OTP delivery.””

“Customer trust is paramount to nextbike. Because our bike sharing solutions have to leave a reliable impression to both B2C and B2G (business-to-government) customers. We wanted a communications partner that not only delivered messages safely but also verified our business identity to prevent fraud and build trust.””

“As the demand for bike sharing solutions has grown further, ensuring secure and reliable message delivery became a top priority for nextbike. We needed a solution that could handle our scale, securely.””

“Working with Infobip to digitally transform the way we communicate with our audience has helped us improve our customer journey, satisfaction scores and allowed us to simplify common tasks. The WhatsApp chatbot solution allowed us to reach our customers on a channel they were already familiar with. It encouraged them to take a more convenient route, communication through ‘digital interactions’. We are excited to continue to work on this solution with Infobip and develop more use cases that will bring ease to our customers.”

“Infobip is always innovating and making these innovations available to clients quickly, which provides us with a significant competitive advantage. The omnichannel platform they offer makes it easy to create smooth and measurable customer journeys at every stage. We look forward to exploring new channel and automation possibilities and continuing to develop use cases alongside Infobip”

“We conduct continuous testing to know what really works, what engages, and what delivers results. Infobip is a platform where I can conduct these tests with different channels and approaches and learn from the detailed data we receive. We can say that we have a large laboratory running daily.”

“Customers today don’t come from just one channel. So, we must be prepared to interact with them on the right channel, depending on the type of interaction, the needs, and interests of each client.”

“Over the past four years, our partnership has produced significant results. We have generated business opportunities resulting in a 193% increase in potential clients. Our team has successfully closed major deals, contributing 5% to total sales at Imagine CX. Additionally, in 2023, we organized six impactful in-person events across three cities (Barranquilla, Cali, and Bogotá), which saw a 200% increase in participation, enhancing networking opportunities and fostering engagement. This data reflects the positive impact of our association and the relevance of our solutions in the market.”

“Working with Infobip has helped us bring a new level of innovation to our customer engagement strategy. WhatsApp has become a central channel for us, and the Magnite campaign showed just how powerful conversational experiences can be when backed by the right technology and expertise .”

“Our partnership with Nissan KSA shows how WhatsApp can become a true lead generation engine. From the All-New Patrol reveal to the Magnite gamification campaign, we proved what’s possible when innovation meets strategy. Together, Nissan’s expertise and our experience in digital transformation create a synergy that drives results and elevates customer experience.”

“Implementing omnichannel communication on our customers’ favorite channels using a single platform gave us great results. Viber with SMS failover led to 20% higher open rates for our campaign compared to SMS alone, followed by a 15% higher response rate. Infobip’s platform gives us everything we need to attract, inform, engage, and retain customers on their favorite channels from one workspace.”

“The support is really great on the Infobip side. Documentation and integration is just the first step. Then it is how you communicate and how you deal with problems when they arise. That is why we really appreciate the Infobip support. It is also reflected in our own support. If we do not have an answer for our clients, it looks bad on us.”

“When a delivery is at risk or a customer needs to act fast, we need to know the message gets there and gets seen. A 96% delivery rate and over 40% confirmed read on Viber gives our clients exactly that level of confidence, and it shows directly in how smoothly their operations run.”

“We detect that the address is not correct, then the notification is sent to the client with a link where they can correct it, and all that information is gathered back into Metakocka automatically. It is part of the support and part of the notification flow.”

“The main challenge is selecting the right channel based on the context and the action you want from your customers.”

“Our objective was clear: to offer a simple, agile, and seamless credit experience without giving up scalability. Infobip has enabled us to achieve this with an integrated and automated omnichannel solution, which has helped us strengthen the solid foundations of our sustained growth.”

“With tens of millions of customers around the world, promotional and informational email messages must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries. Due to the proactive deliverability support we have increased our delivery rate and improved our sender reputation. By sending emails through the API provided by Infobip, we have been able to optimize our costs and reallocate operational personnel to other strategically important tasks.””

“Advertising and informational messages to customers must be delivered in a reliable and timely manner. If customers do not receive text messages or emails, it leads to more customer service inquiries.”

“Infobip’s Authenticate solution has been a game-changer for our business, enabling us to deliver reliable and secure OTPs to our customers while significantly reducing costs. The team’s support and Infobip’s platform’s flexibility exceeded our expectations, and we look forward to expanding this partnership with new solutions in the future.””

“Infobip enabled us to build an omnichannel communication strategy that enhanced our marketing campaign results. RCS Business Messaging powered by Infobip has allowed us to position ourselves as innovators in CX. The seamless integration with our CRM platform helped us start sending personalized and targeted messages in all regions within a few days. Thanks to the data-driven insights we receive for channels such as RCS, we’re able to send captivating marketing messages that increase our acquisition and retention rates, while experiencing up to 75% in ROI.”

“Working with Infobip as part of the Start Up Tribe initiative has been instrumental in the success of the Megi project. Learning best practice in chatbot design and customer experience from Infobip’s experienced consultants has definitely accelerated the project and helped us to create a chatbot that is simple to interact with and that provides real value to our patients. Using the self-service platform, we get full access to all of Answers’ features, and we are excited about making further enhancements to make Megi even more helpful.””

“This project was a breakthrough moment for Conversations, as migrating and handling such a huge (internal) customer is a challenging job. It is very beneficial for us as a company to immediately test novelties on our Conversations instance and work directly with our product teams on our feedback and feature requests – many of which are used for our customers as well.”

“Feedback is essential for developing and enhancing our product. The responsiveness of our internal team has been invaluable in understanding key needs and goals, allowing us to validate, ideate, and select the best solutions and user experience together. Teamwork makes the dream work, and we are just starting.”