Qmatic

“All of our customers are now way happier than they’ve been in the past, and our staff are happier,”

“Qmatic really helped with changing our office, specifically, and most importantly with the social distancing aspect, by navigating our lines and by creating a structure that allows us a finite amount of people that come in. That reduced the potential for community spread and made our staff feel safe to come into work.”

“Qmatic played a pivotal role in our ability to reopen during this pandemic,”

“After COVID-19 hit, we had the ability to do appointments for Motor Vehicle, which was not an option before we had Qmatic, so what we had to do was just to make sure that the appointments were available to the public and per office,”

“They [Qmatic] allow us to manage our lobby, they help our managers, our team leads and our supervisors to navigate the throughput of our office and make sure that customers come in and go out happy and quickly,”

“Rolling out Qmatic was very easy to implement, the software is easy to deal with, and it took literally 15 minutes for each employee to be trained,”

“Qmatic had a long proven track record in the state of Colorado, in other states, and globally. And we needed data. Qmatic had a great analysis and data reporting feature, and was the only vendor that could integrate with DRIVES, the state’s digital interface system for county motor vehicle offices.”

“Before the implementation of Qmatic we had peak wait times up to an hour and a half and now we have an average of 5 minutes with peaks of 15 minutes,”

“When we bring this to our flow management and to all our analysts who control it, we can be assertive in how we position ourselves, the best flows, the best days for this service and our floors as well.”

“We chose Qmatic as a tool because it brought two features that we think are very important. One is real-time management, which we call "evidence management", which is managing things the moment it happens so that we can act quickly and fix problems immediately or even prevent problems from occurring.”

“Before Qmatic, we didn’t have online monitoring, and consequently there was no monitoring. With the implementation of Orchestra, it was possible to follow the evolution of the employee and develop indicators that would contribute to our management,”

“Qmatic was the solution that best fits with what we were looking for, having a system that in real-time monitors the Customer Service levels and the waiting times, in addition to offering all the customizations that our business needs including integration with our Medical ERP system and Business Intelligence”