Qover

“‘We want to unburden customers. Insurance is an important add-on that can help reassure customers when buying an expensive bike. It could be that extra nudge when deciding to buy it!’”

“Providing insurance aligns with our social-good values. It's a way for us to care for our customers and their families, but also to give our customers much-needed peace of mind knowing that their family is covered [if they’re involved in an accident].”

“Along with customer-centric approaches, fast time-to-market and agile methodology in both companies, we see this partnership as a strategic milestone both in Rewire’s path to providing its customers with a holistic migration package and in promoting financial inclusion.”

“‘Our values are very closely aligned. We both serve a pan-European consumer and we’re both focused on providing accessible services. Qover really understands our audience and the value of creating a product that can empower those who are often overlooked by traditional financial services.’”

“‘This insurance is so simple and easy,’ Koppel says. ‘That was essential for us – it had to be seamless and managed in-app.’”

“‘From the outset, Qover understood what we were trying to achieve and worked very collaboratively with our team in order to deliver a product that worked for our customers ,’ Koppel says. ‘We put together a cross-functional team on both sides, so when complexities and challenges arose, we were able to face them head on and tackle them together. It was a real team effort.’”

“Given the technical complexity of a digital insurance product and the extensive due diligence processes of global insurers, Qover’s time-to-market was remarkable,”

“Qover was the only platform that could help us roll out a 100% digital insurance product and monetise our brand this quickly.”

““ Everything was clear, easy and as expected under the terms of the policy (through the Ultra Plan on Revolut), no unnecessary delaying tactics etc. Honestly very grateful for the service provided! Would 100% recommend.”

““ It's not reasonable to base feedback on a claim as, that's down to policy details etc. What I like to do, is consider what the claims processor is like to deal with. Romane (in my case), was very prompt at getting back to me, helpful with documentation etc and had my decision processed in a matter of days. I've had other experiences elsewhere, where handlers were slow, rude and pedantic. Qover.com is a great example of how things should be done and reaffirms my loyalty towards Revolut, who engage with Qover.com for travel ins.”

““ I had to make a claim recently through my Revolut Metal insurance, which is managed by Qover, and I was genuinely impressed with the experience. The entire process was fast, smooth, and completely stress-free. Submitting the required documents was straightforward, and I received timely updates throughout. The claim was approved quickly, and the payout followed without any hassle. It’s reassuring to know that Revolut and Qover provide such dependable coverage when you really need it. Big thanks to the Qover team for their professionalism and efficiency!”

““ Straightforward claim experience (via Revolut), handled by competent people. No complaints!”

““ I use purchase protection offered by Qover as part of my Revolut account subscription. So far I’ve made one claim regarding my damaged AirPods. The claim process was straightforward and I received the full amount claimed within a few days. Also very happy with the quick and reliable customer service by telephone.”

““ Worth every cent you pay for monthly ultra membership under Revolut. Your wallet will be insured in every payment.”

““ I had a great experience submitting claims through Qover. Their AI-powered system efficiently extracted data from my claims, saving significant time on form entry. The communication throughout the process was timely and straightforward.”

““ Extremely great and high speed support and conclusion on my request of refund. I'm so satisfied - I have to underscore! REVOLUT ULTRA card holder👍”

““ this was the first ever time I claimed something for, provided via my Revolut Ultra membership. To tell truth, I was not expecting such a smooth and quick process. Hats off to both Revolut and mostly to Qover! ””

““ It was easy to submit my claim through Revolut, the support and communication via email was great and my claim was processed quickly. ””

““ Superb experience, from monitoring and support for submitting the reimbursement request, to the quick, instantaneous response from the insurance company. It is impossible to negatively evaluate the services as a whole. Once again REVOLUT and its partners, in this case QOVER, demonstrated why they are the best in the world. It’s worth all the investment. ””

“'I would estimate that this relationship has cut our insurance build from more than three months to just six weeks…and contributes directly to the revenue growth from the subscriptions.'”

“'The Revolut-Qover partnership is a powerful combination. Qover’s understanding of the complex needs of a full-growth fintech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution.'”

“‘Embedded insurance allows customers to have a product and coverage before they know they’re at risk. This enables Revolut to fully protect some of our customers’ financial losses as part of our financial super app proposition and support them when they’re most in need. This will become the trend for fintech companies, as InsurTech providers continue to iterate on the ease of their offerings, and will likely become the gold standard for fintechs.’”

“‘The added value of Qover in our sales cycle is that the customer doesn’t have to think about anything besides riding the bicycle we deliver to them. Qover will support them throughout the entire product life cycle.’”

“‘A seamless checkout experience is crucial. With Qover, adding insurance is as easy as adding any gear product to the bike.’”

“'We know that certain worries come with owning an e-bike, such as leaving it unattended after they lock it up or accidentally damaging it whilst out and about. By offering insurance with their bike purchase, we’re giving our customers one less thing to worry about – so they can rest assured that if the worst happens, they’re qovered!’”