Zaizi

““Zaizi have been great in terms of the day to day interactions between themselves and our project team. They understood the brief and worked quickly to establish user needs, with various users. The solution has landed well with our users, which demonstrates the work put in to get us to this point.””

“Home Office reputation, engagement, relationship – that’s really key. We could baseline what the confidence is in us providing accurate data and our relationship and reliability…”

“If it’s morally right, it’s probably good for business”

“The way you’ve built up your knowledge and your magical understanding of how the national archives work is incredibly impressive… Your insights and leadership in this space have been truly inspiring.”

“Zaizi stood up a great multi-disciplinary team. They got to the heart of issues that we had some idea existed. Through excellent user research they were able to define and articulate them in a way we had not been able to do. They were then able to turn user insight into actionable user stories and technology options that have been of real benefit to us.”

““Constant engagement, iteration and transparent ways of working from Zaizi helped the stakeholders shape the requirement. It led Zaizi to deliver a successful MVP and deploy live early in the lifecycle of the project. The solution addressed our pain points and allowed us to realise business benefits early.””

““Zaizi understood the problem. Through the workshop, their subject matter experts assessed our situation, came up with suggestions, and defined a roadmap for a successful product. During those workshops, through early wireframes, we were given illustrations of what the new system could look like.””

““Zaizi are receptive to the customer’s pain points, adept at finding the problem space and able to identify the best suitable product for end users. Our collaboration with Zaizi was even recognised with a prestigious award.””

““The value’s been finding the key things that will make a difference. We had some understanding of that but the Zaizi team helped us put that in sharp focus. They identified the key pain points and suggested some useful strategies to keep the services running smoothly.””

““We were very pleased with the people who came to work with us. We found that they understood their specialities, particularly on the technical front. They were straightforward and good in their dealings with people at all levels of the organisation who use the services.””

““We had to get a good analysis of what we had and to work out how we can replace those in chunks. That meant we could continue to deliver service and not have a period where we had nothing.””

“I think it’s fair to say that this was one of my first projects, which despite all the challenges, was absolutely delivered to time, cost and quality – a feat many project professionals are unable to claim,”

“The team from Zaizi brought a range of expertise to this project, to both shape and deliver a successful user-research focused Alpha. I was delighted with their ability to forge consensus, share learning with the project partners, and to adapt their approach to the needs and priorities of the research at hand.”

“Overall, great support and communication, which is something that I have come to expect from Zaizi.”

“I think we (gladly!) don’t need to call on you too often and our interactions are mainly due to incident response or queries around how we get the best out of the portal. We’ve always had timely responses by you and the team whenever we’ve raised a fault or a service request and that for me has always been so valuable and appreciated. We’re really grateful for the service you provide us.”

“I just wanted to personally say a huge thank you to the entire Zaizi team for the work you’ve put into this piece of discovery. I know how much engineering time, thought and care went into the last 6 / 7 weeks and the final presentation really showed the depth and quality of what you uncovered.”

“ScanApp will be the foundation we build future capability on, allowing future technology enhancements to be implemented effectively.”

“This has been incredibly helpful and it’s great to see what we’ll be getting back.”

“Your insights and leadership in this space have been truly inspiring to watch.”

“The way you’ve built up your knowledge and your almost ‘magical’ understanding of how we work is incredibly impressive.”

“Following go-live, a senior member of the client team described it as a “more attuned, efficient and reliable system, providing a solid foundation for our future business.””

“Zaizi provided a very clear and useful consultation at the beginning of the project, and they provided all the technical implementation to make it work… they have provided an incredible level of support.”

“Working on the frontline is a very high pressure environment – a new process musn’t slow us down”

“A huge thank you to the Zaizi team for the depth and quality of the discovery work. It was clear how much thought, care and engineering expertise went into it. Your genuine passion for the healthcare sector and understanding that goes beyond pure tech made a real difference to the work you delivered..”

“Thank you very much to Zaizi colleagues for the engagement. It’s been great meeting and working with you all on this and it’s really helped us move forward and it’s given us that concrete plan for how we can make a decision but also you know that expert insight on the risks and steps to help us understand the options better.”