Description
GiveDirectly is hiring a Call Center Agent/CCA in the Democratic Republic of the Congo to handle incoming calls from cash-transfer recipients, resolve complaints, record interactions, escalate sensitive cases, conduct telephone surveys, explain project conditions, and support other recipient-support channels. The role requires fluency in at least one of the listed local languages, strong communication and complaint-handling skills, confidentiality, and proficiency with Microsoft Word and Excel; a university degree and at least one year of call-center experience are preferred. Applications were accepted online through October 8, 2026, at 5:00 p.m.
