Summary from listing
The role provides remote, first-level technical support for bioMérieux’s biological diagnostic products and applications to industrial customers in France, Switzerland, and French-speaking Belgium, as well as internal employees. Responsibilities include answering technical requests, diagnosing and resolving product-use issues, recording and following up on requests, escalating major issues, and collaborating with second-level support and field teams. The position requires a post-secondary scientific qualification in biology, microbiology, or biotechnology, at least two years of professional experience, particularly in a laboratory, IT proficiency, strong French and professional English, and strong customer service and analytical skills.
