Description
Digatus is hiring a full-time 1st-level IT Support Specialist in Berlin to provide service-desk support for users and IT engagements. The role involves receiving and processing requests through phone, email, ticketing systems, chat, and voice mailboxes; creating, handling, and resolving tickets; assisting users with hardware and software questions; managing passwords and user accounts in systems such as Active Directory, Exchange, and SAP; monitoring ticketing systems; and maintaining service quality. Candidates should have basic IT knowledge, strong German (at least C1) and English (at least B1) skills, and willingness to work extended service hours.
