Description
Ascom is hiring a First Line Support Engineer to provide first-line technical support for mission-critical healthcare technology. The role involves diagnosing and resolving simple hardware, software, network, and user issues; documenting service requests and incidents; escalating complex or high-impact issues; keeping customers informed; and identifying recurring problems. Candidates need a bachelor’s degree, professional training, or equivalent experience in IT or telecommunications, along with customer support, helpdesk, service operations, ICT systems, networking, system integration, and ticketing experience. Fluent Dutch, French, and English at C1 level are required.
