Description
Poolia Norr is hiring several full-time Support Technicians for upcoming consulting assignments in Östersund. The role is based in the Service Desk and involves handling support cases, providing technical support by phone, email, and other digital channels, troubleshooting IT problems, documenting cases, maintaining customer service standards, and collaborating or escalating issues. The work may include shift work, and applicants need an interest in technology, strong communication, and upper-secondary education, preferably with an IT focus; experience with Windows, Exchange, Active Directory, Office 365, Apple and Android, or ServiceNow is advantageous. A UC security clearance and criminal records extract are required.
