Description
The role is a second-level IT support technician responsible for diagnosing, attending to, and resolving computer and CCTV incidents and service requests. Duties include hardware and software troubleshooting, Windows and application configuration, network and infrastructure operations, equipment maintenance, technical visits, documentation, and knowledge-base updates. The position requires a complete secondary education plus a technical professional course in information technology or an ongoing higher-education IT program, along with experience in technical support, software installation, Windows 10 configuration, and computer networks. ITIL Foundation V3 or higher and a Microsoft Windows 7 or higher qualification are required, with health, dental, food, life insurance, and other benefits listed.
