Description
IRIS Software Group is hiring a 2nd Line Customer Support Analyst for its IRIS Financials support team. The role handles complex customer queries escalated from the first line, manages support cases, maintains records, collaborates with Product, Development, Consulting, and Account Management teams, supports product testing, and contributes to knowledge articles and documentation. Candidates should have strong communication, analytical, problem-solving, and customer-service skills, with software or IT support, accounting or finance software, SQL, database troubleshooting, AAT qualifications, or Microsoft Office experience preferred.
