Description
Ekco is hiring a 2nd Line Engineer for its 24x7 Service Desk, working from Cape Town on a shift-based four-days-on, four-days-off schedule covering days or nights and bank or public holidays. The role provides complex technical support for Microsoft technologies, manages incidents, requests, changes, and problems, automates operations, maintains knowledge articles, coordinates with other teams, and mentors 1st Line Engineers. Candidates need at least three years of remote-support experience and expertise across Microsoft 365, Active Directory, Entra ID, Exchange, Intune, networking, VMware, PowerShell, and ITSM tools.
