Description
BCN is hiring a 2nd Line Support Consultant to join its service desk team and act as an escalation point for 1st line engineers. The role provides email and telephone-based technical support for hardware and software issues, manages incidents and open calls, escalates technical or operational issues, researches solutions, and provides on-site support when required. The position is UK-based with occasional client-site travel, Monday to Friday for 37.5 hours per week, and offers a competitive salary plus BCN benefits.
