2nd Line Support Engineer at Wanstor

Department: Service Management

Setup: Hybrid
Location: Cotswold District, England
Type: Full-time
Level: mid
Posted: Sep 25, 2026

Description

Wanstor is hiring a 2nd Line Support Engineer to provide onsite and remote support for a client in the Cotswolds. The role owns incidents, service requests, and changes; supports Microsoft 365, Active Directory, Entra ID, Intune, Autopilot, MDM, networking, backups, disaster recovery, migrations, upgrades, and site setups; and produces documentation. The position requires 2nd-line or strong 1st-line experience, troubleshooting skills across Windows and Microsoft 365, and familiarity with the listed technologies and ITIL principles.

Required Skills

Microsoft 365
Active Directory
Entra ID
Intune
Autopilot
MDM
Networking
TCP/IP
DNS
DHCP
VPN
Backups
Disaster recovery
ITIL

Additional Information

Required Previous Experiences: 2nd-line or strong 1st-line support experience
Exchange Online and mail flow experience
Active Directory and Entra ID experience
Intune, Autopilot, and MDM experience
Endpoint and user-environment support experience
Backup and restore experience
Virtual-environment experience
ITIL principles experience
Cyber Essentials security awareness
Translation Company Name: Wanstor

Benefits & perks

Generous Time Off**: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning**: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development**: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities**: Contribute to your community with 2 paid volunteer days each year.
Team Spirit**: Join a friendly team and engage in various social events organized throughout the year.

About Wanstor

Wanstor

Managed IT services

Wanstor helps ambitious organisations create better digital experiences, strengthen security and unlock measurable value from technology. Through managed IT, cloud, cybersecurity and AI services, we reduce friction, improve productivity and help teams do their best work.

Open roles: 14
New in 30 days: 8
Founded: 2002

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