Description
Eccera is hiring a service-oriented 2nd Line Support Technician for an assignment with a customer in the Gothenburg area. The role handles escalated IT cases, troubleshoots computers, systems, applications, and user accounts, supports Windows, Microsoft 365, and Active Directory, installs and maintains software, documents incidents, and escalates complex cases. The position requires 1–2 years of IT support experience, knowledge of Windows and Microsoft 365, basic Active Directory and user administration, case-management experience, strong communication, and fluent Swedish. Preferred qualifications include networking, endpoint management, PowerShell, IT education or certifications, and a Category B driver's license.
