Description
Xerox is hiring a full-time 2nd Line Technical Analyst to provide Level 2 IT support for customers in an on-site role in Nuneaton, United Kingdom. The position handles escalated incidents, desktop, server, network, printer, and infrastructure support; maintains and patches systems; manages tickets and change requests; escalates issues; mentors first-line engineers; and contributes to service delivery and knowledge-base development. Candidates need at least two years of customer-facing IT support experience and proficiency with Microsoft technologies, Active Directory, DNS, printers, network hardware, virtualization, and managed print solutions.
