Description
Nexus Deutschland is hiring a 2nd-level software-support specialist for its Jena, Berlin, and Ismaning locations. The role serves customers from intake through resolution, handles software-support requests and hardware-related issues, prioritizes and documents tickets, assists with troubleshooting, and maintains the knowledge base. Candidates should have Windows knowledge, analytical and customer-oriented skills, communication abilities, and preferably Jira and Confluence experience; an IT-related qualification or equivalent is preferred, but career-changers are welcome. The position offers development opportunities, a secure workplace, and performance-oriented compensation.
