Description
Flexport is hiring a 3PL Operations Customer Success Manager to serve as the operational bridge between e-commerce and retail clients and warehouse fulfillment teams. The role manages client onboarding, SLA compliance, partner oversight, forecasting and capacity planning, billing, WMS and OMS integration, performance reporting, escalations, and client retention. Candidates need at least three years of warehouse, fulfillment, or 3PL/4PL operations experience, two years managing or coaching a team, and strong client-facing, reporting, and process skills. The position requires regular travel to partner and client sites, including some travel outside the home region, and offers a US base salary of $64,800 to $89,100.
