Description
Ekco is hiring a 3rd Line Engineer for its 24x7 Service Desk in Cape Town. The role serves as a subject-matter expert and final escalation point for complex incidents and requests, supports advanced Microsoft and IT infrastructure technologies, manages change and problem activities, drives automation and knowledge-base improvements, and mentors the team. It is a shift-based position with a four-days-on, four-days-off pattern requiring either day or night shifts, including bank and public holidays.
