Description
The Customer Service Representative works in IKEA’s Customer Relations department, handling outbound phone calls, answering customer questions by email and phone, resolving inquiries, and using the company’s CRM system. The role requires a customer-oriented approach, teamwork, initiative, and the ability to work in a dynamic environment. It is scheduled on four-hour shifts, includes introductory training, and offers employee discounts, a store-performance bonus, additional health insurance, food vouchers, and other family benefits.
