Description
The Remote Customer Meeting Point (RCMP) Customer Support Specialist provides remote, omnichannel customer support for IKEA, handling phone and chat inquiries, product and DIY-assembly questions, exchanges and returns, customer conflict resolution, and policy-based solutions. The role also contributes customer insights, commercial updates, and data-improvement feedback to improve customer experience and sales. Candidates should have strong communication, problem-solving, customer-service, Microsoft Office, and home-furnishing knowledge, with prior IKEA experience preferred.
