Absence Management Associate at Sutherland

Sutherland is hiring a Leave Management Specialist for its new Leave Management Team in Jamaica. The role manages absence workflows from intake through eligibility determination and claim decisions, handles leave queries by phone and email, responds to policy and benefits questions, and resolves claims while meeting service and KPI standards. The position requires knowledge of multiple employer groups, strong customer service and decision-making skills, basic math and Microsoft proficiency, and the ability to work independently in a fast-paced environment.