Description
Doctoralia is hiring a Customer Success Specialist for its Media 360 team to manage a portfolio of 250 doctors from onboarding through renewal. The role includes welcome outreach, onboarding, profile and Google Ads campaign optimization, operational follow-up, retention and upselling strategies, performance reporting, and long-term customer-value development. Candidates should have 1–2 years of customer service, account management, or B2C account management experience, CRM proficiency, basic Excel skills, and strong communication and problem-solving abilities. The position offers a base salary, bonus and commission, benefits, and a Monday-to-Friday schedule from 9:00 a.m. to 6:00 p.m.
