Description
Vercel is hiring a Customer Success Manager to help startups adopt and scale Vercel’s infrastructure, particularly AI-native architectures and the Frontend Cloud. The role builds relationships with founders and technical leaders, analyzes usage patterns, coordinates Sales Engineers, Developer Support Engineers, Product, and Support, and develops repeatable customer success playbooks. It requires strong technical judgment, sales acumen, customer ownership, and comfort with ambiguity. The role is based in San Francisco, Austin, or New York with in-office anchor days, or fully remote for candidates beyond the commuting distance.
