Description
The Account Management Associate serves as the primary client contact for assigned accounts, managing relationships, issues, escalations, retention, revenue growth, and business reviews. The role also coordinates with internal teams, prepares shipping and performance reports, monitors service standards, identifies improvement opportunities, and supports new business and product-development initiatives. Candidates need at least two years of account-management or client-facing experience, strong communication and negotiation skills, business acumen, relationship-building ability, adaptability, and proficiency in English; a diploma is required and a degree is preferred.
