Description
The Account Manager serves as the primary contact for assigned property and community accounts, building relationships with boards, HOAs, property owners, and other stakeholders while monitoring service delivery, customer satisfaction, account receivables, and account health. The role includes account visits, escalations, contract renewals, upsell opportunities, onsite product demonstrations, training, web inquiries, and collaboration with internal teams. It requires at least three years of account management, customer service, or relevant experience, Microsoft Office proficiency, and a bachelor’s degree or equivalent; telecommunications industry experience is preferred. Benefits include healthcare, dental, vision, retirement matching, paid leave, and employee discounts.
