Description
The Account Manager serves as the strategic relationship owner for enterprise SaaS customers, driving engagement, product adoption, retention, and commercial growth after onboarding. The role develops stakeholder relationships, creates Account Success Plans, identifies upsell and expansion opportunities, leads account and executive business reviews, monitors customer health, supports renewals, and maintains CRM records. Required experience includes enterprise SaaS account management, commercial growth, CRM knowledge, stakeholder management, and SaaS adoption metrics; global mobility and enterprise customer portfolio experience are preferred.
