Description
Coupang Eats is hiring a full-time Account Manager to drive GMV growth and prevent churn across seller accounts. The role manages the full seller lifecycle, including onboarding, operations, and termination; improves store customer experience and fulfillment and customer-service metrics; plans and executes project-based initiatives; and communicates with partners through phone and non-face-to-face channels. Candidates need at least five years of Account Management experience in e-commerce or retail, along with experience in partner segmentation, retention strategies, and seller-lifecycle management. The position includes a 12-week probationary period and may close early when the recruitment quota is filled.
