Account Manager at elevategroup

Setup: Hybrid
Location: Salford, England
Type: Full-time
Level: mid

Description

Elevate Group is hiring an experienced Account Manager for its Sales & Marketing team in a hybrid role based near the Manchester headquarters. The position manages approximately 1,000 business customer accounts, focusing on relationship building, retention, renewals, churn prevention, account growth, upselling, cross-selling, and achieving NRR, MRR, and retention targets. The role requires Salesforce or comparable CRM experience, commercial awareness, customer data analysis, strong communication, and the ability to collaborate with New Business and Service Delivery teams. Experience in IT, networking, managed services, or telecoms is advantageous.

Required Skills

Relationship management
Customer retention
Upselling
Salesforce CRM
Customer analytics
Revenue growth
Account planning
Cross-functional collaboration

Additional Information

Required Previous Experiences: Previous account management or relationship-based sales experience with responsibility for revenue, retention, or growth targets.
Experience managing and prioritising a large customer portfolio.
Strong Salesforce or comparable CRM experience, including customer, pipeline, and forecasting management.
Experience with renewals, retention, upselling, and cross-selling.
Preferred Qualifications: Experience in IT, networking, managed services, or telecommunications.
Experience developing ROI or business cases for technology or service solutions.
Proactive, organised, self-motivated, and able to manage competing priorities.