Account Manager at PagerDuty

Compensation

$105,000 – $125,400/yr

Setup: Hybrid
Location: Sully-sur-Loire, Centre-Val de Loire
Type: Full-time
Posted: Mar 4, 2026

Description

PagerDuty is looking for an experienced Account Manager to lead a portfolio of existing SaaS customers. The successful candidate will focus on driving product adoption, managing renewals, identifying expansion opportunities, and ensuring customer satisfaction. This role requires strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights. The ideal candidate will own customer portfolios, develop account plans, present renewal proposals, monitor customer health, and collaborate with cross-functional teams to achieve revenue growth.

Required Skills

Account Management
Customer Success
Renewal Management
Salesforce SFDC
Gainsight
Tableau
Looker
Data Analytics
MEDDPICC Framework
Command of the Message (COM) Framework
DevOps Environment
AI-Powered Tools

Additional Information

Minimum Education: Bachelor’s degree or equivalent experience.
Required Previous Experiences: 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Preferred Qualifications: Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.
Experience working with enterprise software customers or in a DevOps environment.
Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
Proven history of achieving revenue and retention goals through consultative account management.
Self-starter with strong collaboration, negotiation, and problem-solving skills.

About PagerDuty

PagerDuty

AI-first operationsSan Francisco, CA, US

PagerDuty is a leader in digital operations management. With our platform for real-time operations, we empower DevOps, IT operations, support, security, and business leaders to turn any signal into insight and real-time action across any operational use case.