Description
Cloudbeds is hiring a remote Account Manager for its Customer Success team to manage a portfolio of LATAM customers valued at approximately $900,000–$1,000,000 USD. The role serves as the primary contact for hospitality customers, builds retention and upsell opportunities, guides customers through the platform, analyzes usage patterns, coordinates escalations, and provides feedback to product and other teams. Candidates need at least five years of hospitality industry experience, strong knowledge of hotel operations and property management systems, LATAM market experience, fluent Spanish, and the ability to work during LATAM business hours. The position is remote-first and does not offer visa sponsorship.
