Description
The Account Manager owns live customer accounts for Central’s AI customer-service and back-office platform, handling onboarding, adoption, renewals, escalations, retention, upsells, and revenue growth. The role configures call flows, prompts, transfer rules, SMS, notifications, and supported integrations; manages customer communication; and escalates technical issues to an integration engineer while maintaining ownership through resolution. It requires at least two years of B2B customer success, account management, or technical support experience, hands-on software configuration, API and webhook fluency, daily client phone communication, and availability during United States business hours.
