Account Manager - Boston at PagerDuty

Department: Customer Success

Compensation · Listed in posting

$105,000 – $126,500/yr

Setup: Remote
Location: Somerville, Massachusetts
Type: Full-time
Level: senior
Posted: Sep 16, 2026

Description

PagerDuty is hiring an Account Manager to manage a portfolio of existing SaaS customers, drive product adoption, renewals, retention, and strategic expansion. The role requires 7+ years of customer-facing experience, including 4+ years managing renewals and growth in a SaaS environment, along with Salesforce and analytics experience. It offers a base salary of $105,000 to $126,500 USD, potential bonus, commission, equity, and benefits, and follows a hybrid work model with offices in eight major cities.

Required Skills

Account management
SaaS
Salesforce
Analytics
Renewals
Data analytics
Negotiation

Additional Information

Minimum Education: Bachelor’s degree or equivalent experience
Required Previous Experiences: 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals
4+ years managing renewals and growth in a SaaS environment
Experience using Salesforce and analytics tools such as Gainsight, Tableau, or Looker
Preferred Qualifications: Ability to use data analytics and health metrics for customer retention
Enterprise sales expertise using MEDDPICC and Value Selling
Experience with enterprise software customers or a DevOps environment
Understanding of AI-powered tools for efficiency and insight
Proven revenue and retention success through consultative account management
Strong collaboration, negotiation, and problem-solving skills
Translation Company Name: PagerDuty

About PagerDuty

PagerDuty

AI-first operationsSan Francisco, CA, US

PagerDuty is a leader in digital operations management. With our platform for real-time operations, we empower DevOps, IT operations, support, security, and business leaders to turn any signal into insight and real-time action across any operational use case.