Summary from listing
Leap Tools is hiring a B2B Customer Success Manager to manage the post-onboarding customer lifecycle for a book of small- and medium-sized business customers. The role owns customer health, retention, and expansion metrics; serves as a trusted advisor and customer advocate; engages customers to identify platform opportunities; maintains Customer Success software records; and partners with product, sales, and leadership teams. The position requires 1–2 years of B2B Account Management experience, direct book-of-business experience, SaaS experience, technical process familiarity, C-suite communication, Google Workspace and Salesforce proficiency, strong organization and communication skills, and English proficiency; French or Spanish fluency is a bonus. The company is remote-first and encourages employees to work from where they are most productive.
