Summary from listing
Leap Tools is hiring a Customer Success Manager to manage the post-onboarding lifecycle for a book of small- and medium-sized business customers. The role owns customer health, retention, and expansion metrics; builds trusted customer relationships; advocates for customers internally; maintains Customer Success software records; and engages with product, sales, and leadership teams. The position requires at least 1–2 years of B2B account management experience, direct book-of-business experience, SaaS experience, English proficiency, and familiarity with Google Workspace and Salesforce. It is remote-first, with work from anywhere in the world for up to three months, and offers an Ontario-based salary range of $45,000–$65,000 plus other benefits.
