Description
Brakes is hiring an Account Manager Team Manager for its Tamworth Contact Centre to lead and develop a team of up to 12 Account Managers. The role covers recruitment, performance management, coaching, KPI delivery, customer experience, revenue opportunities, and cross-functional collaboration. It requires at least two years of Team Manager or Supervisor experience in a contact centre, preferably managing a sales-focused team, along with strong communication, commercial, customer-handling, and organisational skills. The position is Monday to Friday for 37.5 hours per week and offers £35,395 plus commission, bonuses, incentives, pension, holiday allowance, and other benefits.
