Description
DFCU Financial is hiring a full-time Account Resolution Specialist to support members affected by fraud, unauthorized transactions, or data breaches. The role serves as the primary contact during sensitive situations, secures accounts, communicates empathetically, files and tracks fraud claims, investigates unauthorized activity, coordinates with fraud and third-party teams, restores account access, educates members on security, and documents all interactions. The position requires a high school diploma or equivalent, with an associate degree preferred, and offers a potential hybrid work schedule along with medical, dental, vision, retirement, and other benefits.
