Description
The ACES Process Manager will own end-to-end identification, analysis, and resolution of delivery promise failures across Amazon's Brazil fulfillment network. The role applies Lean Six Sigma DMAIC, root-cause analysis, control plans, Kaizen events, and governance to reduce DEA defects across planning, fulfillment, transportation, last-mile, and carrier operations. It leads cross-functional improvement projects, coordinates War Rooms and daily/weekly reviews, and drives sustainable process improvements while benchmarking Brazil against other geographies.
