Administrative Assistant / Customer Service Representative at Think Academy Silicon Valley

Compensation

$20 – $25/hr

Location: San Jose, California
Type: Full-time
Posted: Jun 17, 2026

Description

Think Academy Silicon Valley is looking for a high-energy, detail-oriented, and service-driven Customer Service & Administrative Coordinator to support and enhance the customer success journey for students and families. The role involves taking ownership of the user experience, resolving complex situations, and collaborating with the education operations team to maintain smooth front desk and administrative operations.

Required Skills

customer service
customer success
front desk operations
administrative support
communication skills
problem-solving skills
detail-oriented
ownership
user experience
document handling
data entry
scheduling
email management
phone communication
Fluency in Mandarin Chinese
proficiency in English communication

Additional Information

Preferred Qualifications: Previous experience in customer service, customer success, education support, front desk operations, administrative support, or other customer-facing roles.
Fast learner with the ability to quickly understand complex processes, policies, and product details.
Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
Excellent communication skills with the ability to explain information clearly, professionally, and empathetically.
Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
Strong sense of ownership toward user experience and commitment to delivering the best possible outcomes for families.
Comfortable using multiple communication tools and internal systems.
Excellent verbal and written communication skills.