Description
The Customer Service Representative handles inbound and outbound voice communications, order taking and tracking, order changes, shipment and invoice documentation, product availability, back-order resolution, and coordination with shipping companies. The role also creates and responds to ServiceCloud incidents, tasks, and inquiries, maintains customer data, and supports supply-chain functions. It requires a high school diploma, basic Excel and Microsoft Office skills, customer-service or call-center experience, and the ability to work 8:00 a.m. to 5:00 p.m. CST.
