Description
Pearson is hiring a Customer Success & Implementation Analyst to support customers through the implementation and onboarding of educational digital products, platforms, and assessments. The role involves direct customer contact, onboarding meetings, product training, guidance on access and usage, issue tracking, documentation, and collaboration with internal teams. Candidates should have a completed or ongoing undergraduate degree, strong Portuguese communication skills, presentation and organizational abilities, and intermediate Excel skills; prior customer success, onboarding, implementation, education, EdTech, or language-teaching experience is advantageous. The position is remote and includes medical, dental, and other employee benefits.
